At Navi Mumbai Service Point, accessible from our platform, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Navi Mumbai Service Point and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect personal information that you provide to us directly when booking a service, requesting a quote, or communicating with our team. This may include:

• Contact Information: Name, phone number, email address, and home address for dispatching service technicians.
• Service Details: Information regarding your specific appliances (TV, AC, Fridge, Washing Machine, Computer) or home service requirements (Plumbing, Electrical, Carpentry, Painting, Cleaning, Wallpapering).
• Payment Details: Necessary billing information required to process payments securely for rendered services.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our home and appliance repair services.
• Schedule and dispatch service experts to your specified location in Navi Mumbai.
• Process your service bills and provide documentation for your 90 Days Warranty.
• Understand and analyze how you use our platform to introduce improvements.
• Communicate with you, either directly or through one of our partners, for customer service, updates, and marketing offers.

3. Service Warranties & Data Retention

In accordance with our premium repair guidelines, all fulfilled appliance and home repairs are accompanied by a comprehensive 90 Days Service Warranty. To validate and honor your service warranty seamlessly during this period, your service records, transaction details, and technician notes are securely archived within our system database.

4. Third-Party Service Providers

We may employ verified third-party technicians or logistics partners to execute specialized tasks. These third parties have access to your personal information (such as your address and phone number) only to perform these tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

5. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections to incorrect service records, or ask for deletion of your location information once your 90-day warranty cycle is concluded.

6. Consent

By using our repair services or booking via our platform, you hereby consent to our Privacy Policy and agree to its terms.